Cancellation flow

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The following diagram describes how to implement the cancellation services.

GetAccessToken

Before starting the cancellation process, we recommend to request the token.

For more information, see the GetAccessToken section.

Retrieve booking

Implement the RetrieveBooking service in any place of the flow you need to validate the reservation status.

For more information, see the RetrieveBooking section.

Cancellation service

How to request a cancellation through the ChangeFlightBookingStatus service:

• You will add the reservation to our Cancel List ("BookingStatus": 101).
• We run this robotic functionality each 5 minutes.
• The maximum times we can retry with a reservation is 10.

Service logic:

• If the reservation does not contain tickets, the service will cancel the itinerary.
• If the reservation contains tickets, the service will cancel the itinerary and void the tickets.

If the tickets were not voided and/or the itinerary was not cancelled, you must take action of the reservation base on your logic.

For more information about the service, see the ChangeFlightBookingStatus section.

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